What do long-term care facilities and Walt Disney World have in common? More than you’d think! Both are open beyond typical 9-5 office hours, staff predominantly with hourly employees and succeed or fail by their ability to delight customers.
With 62,000 employees supporting 20 million annual visitors, the “Happiest Place on Earth” is internationally known for efficiency, engagement, and customer-centricity. Follow along on our webinar as we look at several Disney best practices and how LTC facilities can put them into practice.
Learning Objectives:
- Learn how Disney's management practices lead to success across the organization
- Discover how these four principles drive loyalty and customer-centricity: innovation, education, support and entertainment
- Discover the secrets to customer satisfaction, in the face of obstacles
- Find out how you can incorporate these best practices into managing your LTC facility
Watch the on-demand video presentation now - Complete the form to register!
